Our Approach
We start with your operation - not the technology.
No two businesses operate in exactly the same way. That is why Ignite starts by understanding the customer's environment, workflows, challenges and objectives before recommending a solution.
1
Understand
We listen first - learning how your people work, how information and assets move, where bottlenecks occur and what the operation needs to achieve.
2
Recommend
Drawing on practical industry experience and relationships with leading technology partners, we identify the combination of technology best suited to the requirement.
3
Implement
We help bring the solution together, including configuration, staging and implementation support where required, so the technology is ready for the environment in which it will operate.
4
Support
Our relationship continues after deployment. Responsive technical support, maintenance and device-management expertise help keep technology - and the operation - performing.
Close enough to understand. Experienced enough to deliver.
Being a focussed specialist business allows us to be agile, accessible and responsive.
Customers deal with people who know their business, understand the
technology and remain involved throughout the relationship.
ABOUT US
Meet our team
Dedicated professionals driving our success.
Jan Hurn
Founder & Managing Director
Jan brings extensive experience in enterprise mobility, AIDC and operational technology across Southern Africa, including senior industry experience working with customers and technology partners across retail, warehousing, manufacturing, transport and logistics. He founded Ignite Mobility around a simple principle: combine proven technology and practical industry expertise with the personal service, responsiveness and long-term customer relationships of a focussed specialist business. Jan remains closely involved with customers, technology partners and solution development.
Roobashni Ernstzen
Sales Director
Roobashni brings more than 12 years of AIDC industry experience, with expertise spanning sales and business development, RFID, specialised media and supply-chain solutions. Her background in technology distribution and direct customer engagement gives her a practical understanding of how technology performs in real-world warehouse and manufacturing environments. As Sales Director, she remains closely involved with customers and day-to-day operations, building long-term relationships through personal attention, practical advice and responsive service.
Gloria Khumalo
Office Administration & Internal Sales
Gloria provides office administration and internal sales support, with a strong focus on customer service and keeping the sales and order process running smoothly. Her experience includes customer enquiries, quotations, order processing, invoicing, supplier coordination and internal administration. With strong organisational and communication skills, Gloria works closely with customers, suppliers and the Ignite team to help ensure requirements are handled efficiently from initial enquiry through to delivery.
Markus Conway
Technical & Customer Support Lead
Markus is passionate about helping customers find practical technology solutions that improve productivity and operational performance. His wealth of experience in Mobile Device Management (MDM), RFID, barcode technology, and the AIDC industry combines with his love of customer service to provide a great asset for Ignite and their customers.